Looking for a half, full day or longer private group seminar or retreat?  Please call or email for
more information about any of the classes or seminars seen here.

Help your staff know how to greet customers so they feel welcomed, served efficiently and keep coming
back again and again!

"A ringing phone equals a rising curtain!"  Edith specializes in supplying proven skills and techniques
which will translate into higher revenue, increased customer satisfaction and improved performance by
your customer contact team.

Dramatic training equals dramatic results. Situation specific role-playing exercises,
skits, and processing designed for your group's challenges, bring people together in an exciting problem
solving dynamic.

"Time is telling!"- Tailored for an individual or for groups. This concise analysis of how we CHOOSE to
spend our time TELLS us what our priorities are NOW. This "priority-refocus" process helps you decide
how best to invest (not spend!) your time to reach your immediate and future goals.

Learn sales techniques to give you and your company the unfair advantage!

Learn this seven step success process guaranteed to work NOW!

Build Connection Through Eye Contact
(The EYES Have it!)  by Edith Barnard
Eye contact is an important way to emotionally connect with your audience of any size. Here are some
ideas to help you:

1. Generally speaking, the longer the eye contact between two people, the greater the intimacy is
developed. In a business, sales and speech situation, look at members of your audience for a thought,
phrase or idea. If you are sitting at a boardroom table, make sure you share eye contact with everyone.

2. Others rarely interrupt two people engaged in a conversation if they have consistent eye contact.
Through observing eye contact, others, well at least thoughtful ones, can tell if it is okay to join in the

3. Pupils also enlarge when people are talking about things that bring them joy or happiness. They often
contract when discussing issues that bring them sadness. In a conversation at a networking or social
event, I always like to ask questions of interest to my conversation partner. It helps add to their, "I
enjoyed meeting that person," feeling.

4. Eye contact has been shown to be a significant factor in the persuasion process. Practice across the
dinner table with your family or friends.

5. The longer your eye contact, the more self-esteem you are perceived to have.

6. The more eye contact you can maintain, the higher self esteem you actually rate yourself on! To be
perceived as more likable gives you an edge in business. Eye contact is an important way to build this
emotional bond and likeability. Are your eyes clear or are they bloodshot? Business contacts and
audience members will notice, and the clearer your eyes the more attractive you will be perceived. If you
wear sunglasses, get ready to take them off. People want to see what they are getting. They want to see
your eyes.
Find YOUR voice
style and THRIVE!
International Professional Speaker, Success Coach and Motivational
Barnard Communications
Edith Barnard, BA, MA
(+1) 309-922-9058